![]() This is what happened to me: the e-mail address they automatically picked to be the "big admin" one was my personal/work e-mail, that had not been used to manage the old cloud (in my case, it was SEP SBE, a different cloud console with a different address) in a lot of years. If you are not able, if it tells you don't have permissions or something like that (I didn't wrote down all the errors I got.), you login at, open the support chat, and tell them what's happening. Now the really tricky part: after these steps, try to login at. Then you have to login at, click on the "Symantec Enterprise Security" section, and then, in the black or brown bar at the top choose "Upgrade Account" you will have to fill a form, and in this form you will insert your "Enterprise Site ID / Support ID", and you will have to wait some time until this is approved, maybe only on the next day.Īfter you get an e-mail message telling you that your upgrade was successful, you have to login at again, and look, on the top bar, for "Site Access Request", then you click on the "Admin" tab, and check the option to become an admin, if it's not already marked (green, if I remember right). ![]() If you did: you need to access and create an account using the same e-mail address you use to manage your old cloud, or the same e-mail address where you got the messages from Broadcom. Did you get several e-mails from Broadcom telling about the upcoming events and steps? One of these e-mails will tell you your "Enterprise Site ID / Support ID", along with other informations: did you get it? Take a look at inboxes of any e-mail addresses that have the role of admin on your current console, or any e-mail address that you may have used to purchase the licences.
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